FAQs

At Eye on Design, our high quality products can be identified and purchased from numerous locations by a client that is educated and determined to invest in quality. However it more difficult to find the level of commitment and service that we provide to our clients before, during and after the sale. Our service sets us apart from our competitors. We’re locally owned and operated and our desire to protect our growing reputation in the St. Louis Metropolitan area is your insurance policy. If we let you down, we let ourselves down and risk our ability to support our families. Our staff, with 40 years of combined experience, is highly trained so we know the ins and outs of window fashions design, measuring and installation – even for challenging specialty windows, such as arches and angle tops. We can help you with motorized blinds and shades and those “green” product options that are good for your home and our environment. At Eye on Design, we we respect your desire to invest in a quality window treatment and we want to help you choose products, colors and styles that will serve you for 10-20 years. We consistently work to provide our clients with a thoroughly satisfying shopping experience and a reliable local resource for many years to come.

Yes! We recognize the need for both competitive pricing and exceptional value. When you look at the combination of quality, in-home service, expertise and product selection we provide, we believe you’ll find that Eye on Design provides you with an exceptional value.

If you have pricing that is extremely low for similar products, please be careful. In this tough economy, some unsavory sales tactics have surfaced that are hard to identify without some extra investigation.  Ask as many questions about the energy efficiency, warranty, and construction details of your salesperson as you can think of.  The answers will help you to distinguish a quality firm with well educated salespeople and quality products from a  other less desirable providers looking for a quick sale.

Yes, we offer the full selection of Hunter Douglas window fashions, so you can find exactly what you want for your home. This includes all the very newest products, colors and fabrics that Hunter Douglas occasionally adds to keep up with design trends, color changes and consumer wishes. We also carry the exclusive Alustra® Collection.

We are here to meet the needs of our clients. If you need installation service call us to discuss your project and obtain an estimate for the work. If you aren’t sure where or how to hang them you can hire a decorator to partner with you during the process.  remember, if you have ever purchased anything from us before, you will enjoy the benefits of lower labor rates so make sure you say hello and obtain your discounted estimate.

Typically, we require a 50 percent deposit on all custom-made products at the time you place your order. When the project is fully installed to your satisfaction, the remaining 50 percent is due.

1.  Ask the following questions about warranty?

• What is under warranty and how do I facilitate the warranty if I need to?
• Is labor to remove, repair and reinstall included in my warranty?
• What is the labor rate I will be expected to pay if I need help facilitating my warranty?
• How long are the cords under warranty (All of them break eventually due to normal wear and no company warranties them for life. Hunter Douglas offer a 7 year warranty for cords which is the longest one available in the industry)

2. If you are looking to utilize your your $500 2011 tax credit with your window treatment purchase, ask to see written verification that the product presented to you is indeed certified by the government to meet the strict guidelines for this program.

3. When seeking an energy efficient product, ask to see written verification of the r-values for the products you are considering. Many companies will not have this information or it will include a “typical” window system making it difficult for you to compare apples to apples.

4. If purchasing faux wood or wood blinds compare the warranties on slat warping, twisting and fading and check the number of ladders required to support the slats. Inferior products will have more ladders in place to support the slats which are susceptible to the problems detailed above.

A good carpenter is a terrible thing to waste! Of course we can help you hang those pictures and mirrors too.  If you aren’t sure where to hang them you can hire a decorator to partner with you during the process.

Through our access to commercial contracting services we have also, re-trimmed garage doors, hung lighting fixtures, replaced exterior doors, moved electrical outlets, installed new sinks and counter tops, replaced vinyl siding, tiled bathrooms, moved plumbing to renovate a laundry room, built drywall closets, repaired plaster, hung towel rods and more.

We are here to serve the community! Really!

We offer in-house repair services for a variety of window treatments in addition to the Hunter Douglas products that we offer. If you are able to bring your broken window treatments to our store you will see a reduction in costs.  If you have purchased products from us before, you will enjoy the benefits of lower rates forever so make sure you say hello when you call for an estimate.

Yes! Yes! and Yes!

We hear one customer every month say “I wish I knew this when I built my house!”

By sharing your vision for window treatment at the end of the project we can make sure that you have the right blocking in place behind the wall, the right amount of wall space on the sides of your window, the right place to place your outlets and light switches and floor vents, the right places to run wiring for motorized treatments, the right amount of depth in the window, the right type of operating hardware on the window and if you love shutters, we have a trick that can save you some serious $$$!

Please schedule a complimentary consultation in our gallery to discuss your future plans for window treatment. An educated customer is our favorite customer. We really love what we do and want to help you get it right.

Yes. At Eye on Design we call this the frosting and we love to frost the windows. Well designed shades and blinds create a beautiful and functional base treatment (we call it cake) but custom drapery and top treatments personalize the window and the room! If it goes on a window, we have it or can make it just for you!

For Illinois residents, your In-Home Consultation is complimentary if you live within a 30 mile or 45 minute radius of downtown Belleville, IL. In Missouri we offer the same service to all home owners within the 255/270 loop. If you live outside of these parameters but withing 60 miles or 90 minutes, you will be invoiced for $25 per hour for each round trip from Belleville, IL. Should you purchase from Eye on Design, these fees will be credited to your purchase price. To date, we have completed beautiful projects as far as Naperville, IL, Mount Vernon, IL, Steeleville, IL, Union, MO and Chesterfield, MO so don’t be shy if you are serious about getting a project done.  Eye on Design can help you get it off of your list.

That depends on what products you order. All of our products are custom made to your exact specifications, and some take longer than others to produce and ship to us. Once you place your order, we will keep you in the loop every step of the way so you know what to expect about the installation date.

In general, you can expect to receive hard treatments in 3-5 weeks and soft treatments in 6-8 weeks depending on fabric availability.

Our knowledgeable staff will walk you through the choices available and ask the right questions, to help you create a personalized and distinctive look that fits your lifestyle, your functional needs and your budget. In addition, the decorators of Eye on Design can help you select colors, textures and finishes that complement your interior décor beautifully. With their design experience, product expertise and intensive training, our professional staff will walk you through the decision-making process, gathering information to create the perfect solution.

We recommend that you visit our 1,500 square foot showroom in Belleville first. If you haven’t purchased window treatments for a while, you’ll probably be surprised by the variety of products available. Our large display blinds and shades let you see, touch and operate window fashions up close and personal; and our knowledgeable staff will walk you through the choices. Your showroom visit will help you make a better decision about what to buy. Then, a designer will meet with you in your own home to help you finalize your window fashions selections – ensuring that everything you order perfectly complements your home décor and meets your functional needs. If a visit to the gallery is not convenient, don’t worry, our mini van is a mini gallery and it will come to you.

Electrical Work, Plumbing Work, Carpentry Work, Exterior Home Repair, etc.

Over the years, we have developed a wonderful relationship with several expert craftsmen. If you are looking for someone to help you design, estimate and facilitate the installation of your project, we can hire our partners and provide you with a well managed project.  If you want to take it on your own and just need a good contact, we will happily share our wonderful resources with you.

If you have a long home repair list, consider our additional services with the benefit of additional service.

Window fashions are more complex than you might think. Many questions arise when we come to your home about how you will use your window fashions, how often you will operate them, whether you have children or pets in the home, what furniture might be placed in front of the window, etc. We know how to ask the right questions to make sure your window treatments are designed and ordered for optimal performance and ease of use. With many window fashions, exact measuring and installation are critical, especially for inside mount situations and especially with hard, fitted products such as shutters. A measuring job done inaccurately can cost you lots of money if window fashions don’t fit correctly. In addition, many homes have imperfections in window shape or protrusions that an expert installer can address up front to prevent window treatment problems later. Besides, if you pay for a custom window treatment, it should be custom to the window it is designed for and you shouldn’t worry about the fit.